Entain is one of the world's largest sports-betting and gaming groups, operating both online and in the retail sector. Tax resident in the UK, with licenses in 27 countries, the Group employs a workforce of more than 24,000, in 20 offices across five continents

Is this role right for me?

As a Customer Service Manager you have to be a great listener, and be a part of your local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career.

What will I be doing in the role?

We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.

We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.

We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability.

In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability

The must have skills:

You must be 18 years old or over to work in one of our betting shops. You have to have a passion for delivering great customer service and the ability to build positive relationships and communicate effectively. Being a self-motivated with strong organisation skills happy to work autonomously or part of team are must haves. You must be adaptable and a quick learner and have the ability to deal with tough situations in a calm and professional manner.

Benefits of working for us:

At Entain we have performance based cash incentives paid at every pay run, with annual shop performance related bonus up to £500. Theres optional overtime subject to availability, discounts to over 500 different retailers a Pension Scheme & Annual share save.

Plus there's a two day induction session to give you the best start when joining the business. All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues. Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development.

Creating your future career is as important to us.

To apply, and find more vacancies go to our Jobs Section here…