Customer Service Assistant

Hadleigh IP7

£23000 -£24000

Commutable from Ipswich, Sudbury or Colchester

The Role:

Providing excellent communicative customer service to our customers. Understanding our products and theirs to support and increase wallet share. Managing stock levels, orders and forecasts.

Key Responsibilities of the Customer Service Advisor:

• Embracing product knowledge throughout our comprehensive range
• Promote the products/upselling/wallet share
• Build sustainable relationships of trust with customers
• Manage customer accounts within various industry markets
• Manage forecasts/monitoring progression of orders/scheduling deliveries on time
• Manage stock, purchase and sales orders, liaising with both customers and suppliers
• Handle complaints, provide appropriate solutions in a timely fashion
• Support our external sales team and provide the necessary data
• Occasional customer/supplier visits
• Adhere to the Company's policies and procedures, departmentally and companywide

• Proven office-based product customer service
• Ability to multi-task, prioritise and manage time effectively
• Ability to understand customer forecasting
• Ability to work within a team, being flexible, supporting colleagues of all levels within a fast-paced working environment no matter what task is in hand.
• Accuracy and attention to detail is a must
• Able to problem solve and handle challenges both with our customers and suppliers
• Confident, focused, professional and positive attitude
• Reliable, trustworthy and adaptable
• Great communicator with fellow colleagues throughout the business both via email and telephone
• MS office knowledge, especially Excel
• Mathematical
• Sage 200 experience would be preferred

Benefits:

Salary from £23000 - £24000 depending on experience

Perk Box membership

Company contributing pension scheme