Manpower is looking to recruit an experienced Membership Administrator / Secretary to assist with one of our clients in Ipswich. This role is a full time, temporary role. MAIN DUTIES & RESPONSIBILITIES (This job description is not a complete listing of all duties but contains the key elements of the role). - Answer queries and provide assistance. - Process membership applications and keep membership data up to date. - Administer member direct debit applications/changes. - Administer Union benefits - process claim forms, including Driver Care applications, check eligibility, pursue arrears of contributions, follow-up where necessary. - Organise and administer Legal services to members on employment tribunals, personal injury claims, summons, CICA, free hour advice and surgeries and free wills. - Collect cash subscriptions and arrears (e.g., ensure collection is made prior to payment of Union benefits, especially Legal). - Provide assistance for local delivery of education services. - Open correspondence and respond as appropriate on a timely basis. - Answer telephones in a courteous and helpful manner. - Keep skills up to date with training. - Bank cash received and keep petty cash records. - Accurately record absence and holidays taken for all District Office employees - officers and staff. - Initiate process to get minor office repair work done. - Undertake regional administrative functions to ensure excellent service to members, officers, activists and branches. - Be open and willing to change in ways to suit needs of organisation, to improve the service to members, and to improve the effectiveness and efficiency of the organisation. Experience Required - Previous office experience in a secretarial and administrative capacity Education/Qualifications - Competent use of all Microsoft Office applications particularly Microsoft Word. - Transcription skills using appropriate techniques (e.g. Shorthand, Speedwriting etc.) Skills/Knowledge/Ability - Good interpersonal skills, the ability to communicate with people at all levels. - Displays a flexible and co-operative approach to initiating and completing changes of processes / working practices. - Discretion and the ability to work to a high degree of confidentiality. - Awareness of security issues relating to cash handling etc. - Ability to draft correspondence, reports and information for committees. - Ability to work under pressure and meet deadlines. - Ability to prioritise workloads. - Working knowledge of office systems and procedures. - Knowledge of taking minutes at meetings. - Ability to assist with balloting arrangements. - Ability to extract statistics from computer records. - Excellent numeracy skills. Skills/Experience - desirable but not essential - Understanding of the principles of Trade Unions representing working people. Short listing for interview will be determined on which candidates demonstrate on their application form who best meets the criteria below. Candidates will need to give strong evidence in all sections. Job details Location: Ipswich Salary: 23.31 per hour Hours of work: 34 hours/week 9am - 5pm, Monday to Friday with Friday earlier finish at 4pmApply now, and one of Manpower team will be in touch shortly.